FAQ | Frequently Asked Questions – Oefele Jagdbekleidung e.K.

What are the shipping costs?

We place great importance on the safe and reliable shipping of your hunting apparel. To make the process as transparent as possible, we charge a fair flat shipping rate that covers packaging, logistics, and the professional disposal of packaging materials.

Shipping within Germany

For deliveries within Germany, we charge a one-time flat fee of €6.95 per order.

No minimum order value: The flat rate applies regardless of the merchandise value.
Weight-independent: No matter how heavy your package is, the price remains the same.
Partial deliveries: Should we send your order in multiple packages, you will, of course, only pay the flat fee once.

International Shipping (Abroad)

The costs for insured shipping outside Germany depend on the destination country. Here is an overview of the flat rates:

Germany: €6.95
Austria: €8.99*
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic: €12.99*
Italy, Sweden, Slovakia, Slovenia, Spain, Hungary: €13.99*
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania: €14.99*
Liechtenstein, Malta, Norway, Switzerland, Ukraine, Cyprus: €24.99*
Australia, Argentina, Canada, New Zealand, USA, etc. (Worldwide): €49.99*

*Prices include currently applicable German VAT.

How long is the delivery time?

We know that you want to use your new hunting equipment in the field as quickly as possible. Therefore, we strive for quick processing:

Individual delivery time: You can find the exact shipping duration directly with each item on the product detail page. This way, you can see at a glance whether your desired item is immediately available from stock. Please note that the delivery time varies depending on the size. So please select the required size first, and then you will see the estimated delivery time.
Express speed: Items marked as "ready for immediate shipment" are usually handed over to our shipping service provider within 24 hours. Often, the delivery will reach you on the next business day.
Maximum transparency: Should a delivery delay occur unexpectedly, we will inform you immediately via email.

⚠️ Important note on peak times

On days with particularly high order volumes (e.g., during the pre-Christmas season, on Black Friday, or before the start of major driven hunt seasons), longer transit times may occur with our logistics partners.

Our tip: Please order important equipment for upcoming hunting dates in good time to avoid delays caused by parcel service providers.

Which countries do you deliver to?

We ship our high-quality hunting apparel worldwide. Whether you are hunting in your local area or ordering for an international hunt – we deliver your goods safely to your destination.

Here is an overview of our delivery regions:

National

Germany

Europe (EU & Non-EU)

Zone 1: Austria
Zone 2: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic
Zone 3: Italy, Sweden, Slovakia, Slovenia, Spain, Hungary
Zone 4: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal, Romania
Zone 5: Liechtenstein, Malta, Norway, Switzerland, Ukraine, Cyprus

Worldwide Shipping (International)

We also deliver to many countries outside Europe, including:

Americas: Canada, United States of America (USA), Argentina
Asia & Oceania: Australia, New Zealand, China, Japan, India, Indonesia, Philippines, Thailand, Vietnam
Other: South Africa, Turkey, Russia, Bangladesh

Note: A detailed overview of the costs can be found under "Shipping". Please note that for deliveries to non-EU countries (e.g., Switzerland), additional customs duties, taxes, and fees may apply.

Which shipping service will my order be sent with?

For safe and fast shipping of your hunting equipment, we rely on a strong partner: We ship all orders exclusively with DHL.

Your advantages with DHL shipping:

Climate-friendly: We use DHL GoGreen to ship your packages sustainably.
Flexibility: Delivery to Packstations or post offices is easily possible.
Transparency: As soon as we hand over your goods, you will receive an email with the DHL tracking number for seamless tracking.

What happens if I'm not home when delivery is attempted?

Don't worry if you're out hunting or at work when your delivery arrives. Thanks to DHL's flexible options, you have several choices:

Notification card: The delivery person will leave a card in your mailbox. Your parcel will then usually be taken to the nearest post office branch or a DHL ParcelShop, where it will be held for 7 business days for collection.
Neighbor delivery: DHL often attempts to deliver the parcel to a neighbor in your immediate vicinity.
Specify desired delivery location: Via DHL tracking, you can define a drop-off location (e.g., "garage" or "behind the house") or a preferred neighbor in advance.
Packstation: If you specify a Packstation directly as the delivery address, you can collect your parcel 24/7 and contact-free.

Tip: Use DHL Parcel Notification. This way, you'll know almost to the minute when the mail carrier will arrive, and you can reroute the delivery online at short notice if needed.

Which payment methods are accepted?

To make your shopping experience at Oefele as convenient as possible, we offer a variety of secure payment methods. We use certified payment service providers.

You can pay with us using, among others, the following methods:

Klarna (invoice, instant bank transfer)
PayPal (incl. Express Checkout)
Credit card (Visa, Mastercard, American Express, Maestro)
Apple Pay & Google Pay
UnionPay

Simply select your preferred method in the checkout. All available options will be transparently displayed to you before completing your order.

Is payment secure in this shop?

Your data security is our top priority. Our online shop is based on the world's leading e-commerce platform, which meets the highest security standards:

SSL encryption: All transactions and data entries are transmitted via secure 256-bit SSL encryption
PCI Compliance: Our shop is PCI-DSS compliant (Level 1), which represents the strictest international security standard for credit card payments.
Data protection: We never pass on your payment data to unauthorized third parties. Processing takes place directly via the encrypted interfaces of the payment providers.

When will my payment be charged?

The timing of the payment charge depends on the payment method you choose:

Credit card, Apple/Google Pay: The amount is usually authorized directly upon completion of the order and charged shortly thereafter (usually when the goods are shipped).
PayPal: Your PayPal account is charged immediately after confirming the payment during the order process.
Klarna Invoice Purchase: You receive the invoice after the goods have been shipped and conveniently pay within the period specified by Klarna (usually 14 or 30 days).
Sofortüberweisung (Instant Transfer): Your bank account is debited directly at the time of the order.

How can I return an item?

Should an item not meet your expectations, you can return it to us within 30 days of receiving the goods. Please use our returns portal on the website to create a return label. Please enclose the completed return form with the shipment so that we can process your return as quickly as possible.

Who pays for return shipping?

This depends on the return location:

Within Germany: We will cover the costs of your return, provided you use our official returns portal for the return shipment. There, you can conveniently create a free shipping label. Please note that we unfortunately cannot subsequently reimburse the costs for independently franked packages.
From other European countries or third countries: Customers from abroad bear the direct costs of the return shipment themselves. Please send the sufficiently franked package back to our company address. The correct return address is:

Oefele Jagdbekleidung e.K.
Schulstraße 15
86647 Buttenwiesn-Lauterbach
GERMANY

In what condition must the goods be for a return?

Please make sure to return the goods in their original condition and including all tags. The clothing may be tried on for fitting, but not worn in the field. Soiled or washed items are excluded from return.

I need a different size – how do I exchange it?

Unfortunately, a direct exchange (item for item) is not possible due to system technical reasons. Please return the unsuitable item to us and place a new order for the desired size in the shop. This is the quickest way to receive your suitable hunting clothing.

What to do if an item was delivered defective?

That certainly shouldn't happen. If an item arrives damaged, please contact our customer service immediately by email at jagdbekleidung@oefele.de. Ideally, please send us a photo of the damage and your order number directly. We will arrange for a replacement or repair immediately.

My clothing is no longer waterproof after the first use. What can I do?

For hunting clothing with functional membranes (e.g. GORE-TEX), we provide the statutory warranty for material defects. Please note, however, that the waterproofness can be impaired by improper care or mechanical damage (e.g. by thorns). In such a case, please contact us so that we can arrange for an inspection by the manufacturer.

When will I get my money back?

Upon receipt and inspection of your return, we will credit you the corresponding amount within 3 days. The refund will be automatically issued via the payment method you selected during the order placement.

How long is the warranty on my hunting clothing?

The statutory warranty period is two years.

What should I do if I'm unsure about the size?

Nothing is more annoying than hunting clothing that doesn't fit perfectly. If you're debating between two sizes, these tips will help:

Use the size chart: On each product page, you'll find our specific size chart right next to the item. Compare these measurements with a piece of clothing from your closet that already fits you well. Please note, however, that size charts are only guidelines. Your actual product may therefore differ in size!
Pay attention to fit notes: In the item description, we often indicate whether a product has a loose fit (e.g., for layering in winter) or a close fit (Slim Fit).
Personalized advice: If in doubt, simply call us at +49 (0)8274 278. Our experts know the cuts of our hunting pants and jackets precisely and will be happy to assist you.

What do I do if I don't know my size at all?

Don't worry, it's quickly solved! To determine your clothing size for hunting trousers or jackets, you only need a tape measure.

Take measurements: Measure your chest circumference (for jackets/vests) and your waist and inseam (for trousers).
Body measurements vs. clothing measurements: Measure close to the body, but without the tape measure cutting in.
Conversion: In our size charts in the online shop, you will find the assignment of your centimetre measurements to common sizes. Alternatively, you can provide these measurements in the comment field (in the shopping cart under "Would you like to tell us anything else?"). After receiving your order, we will re-check the measurements from your comment against the ordered product.

Tip: For winter clothing, allow a little extra room for an additional layer of thermal underwear.

How to measure your waist?

The waist size is the most important measurement for well-fitting hunting trousers. Here's how to measure correctly to avoid wrong purchases:

The reference trousers: Take a pair of trousers that fit you perfectly at the waist.
Lay flat: Close the button and lay the trousers flat on a table.
Measure: Use a tape measure or ruler to measure from the left inner side to the right inner side of the waistband.
Result: This value (in cm) multiplied by 2 is the waist size. Compare this value directly with the information in our size chart.

Feel free to watch the procedure in the video.

Important: Do not measure your own waist circumference, but really a pair of trousers lying flat – this is much more precise for online purchases!

How to measure inseam length?

The inseam length determines the ideal trouser length and is measured on the inside of the leg. This is how you determine your correct inseam length for our hunting trousers:

Take a pair of well-fitting trousers (preferably functional trousers or jeans).
Lay the trousers flat on a table or the floor.
Measure along the inseam with a tape measure: from the crotch (cross seam) down to the hem (trouser end).
This centimeter value is your inseam length.

You can also watch the procedure in the video.

Hunting tip: If you often wear your trousers with high rubber boots or hunting boots, the inseam length can be one to two centimeters shorter. If you wear the trousers over your boots (e.g., loden trousers), they should be long enough to cover the shaft well.

How do I place an order?

We want to make it as easy as possible for you. Choose the method that best suits you:

🌐 Digital & Fast

Online Shop: Open for you around the clock at www.oefele.de.
E-mail: Send your requests to jagdbekleidung@oefele.de.
Social Media: Order directly via WhatsApp (+49 (0)8274/278) or visit us on Instagram.

📞 Classic & Personal

Phone: We are happy to advise you! You can reach us Mon–Fri from 09:00–12:00 and 14:00–16:00 at +49 (0)8274/278.
Fax: Send your order to +49 (0)8274/1087.
Mail: Send your order card to:
Oefele Jagdbekleidung e.K., Schulstraße 15, 86647 Buttenwiesen-Lauterbach.

🛒 Marketplaces

You can also find our range on Amazon, Otto, Ebay and Decathlon.

⚠️ Important note: Please note that we do not have a local retail store. It is unfortunately not possible to shop directly in Buttenwiesen. Any differing opening hours on third-party sites (e.g., Google) are incorrect.

We look forward to your order and hope you enjoy your new hunting equipment!

Can I amend or cancel my order after it's been placed?

Speed is of the essence here!

Since we process your order and prepare it for dispatch as quickly as possible, subsequent changes or cancellations in the system are usually only possible within a very short time frame.

Your direct line: In case of a change, please call us immediately at +49 (0)8274 278.
Important: Unfortunately, we cannot guarantee timely processing before shipping via email or WhatsApp, as these channels are not always monitored in real time.

If the package is already on its way to you, you can refuse to accept it. No shipping costs will be incurred, and the package will be returned to us.

How can I track the status of my order?

As soon as your order leaves our warehouse, we will keep you updated. Here's how you can stay on top of things:

📦 The Shipping Confirmation

Immediately after your goods are dispatched, we will automatically send you a shipping confirmation by email. In it, you will find your personal link to parcel tracking as well as the corresponding tracking number.

🔍 Real-time Tracking

Please note that detailed tracking of your parcel is only possible after physical dispatch. As soon as the shipping service provider has scanned the parcel, you can view the current delivery status online at any time.

👤 Customer Account (optional)

If you created a customer account when placing your order, you can also view the processing status of your order at any time in your personal area.

Will I receive an order confirmation?

Yes, absolutely! Transparency is important to us so that you know exactly that your order has been received by us.

📧 Automatic delivery by email

Immediately after completing your purchase, we will send you an order confirmation to the email address you provided within a few minutes. This contains:

Your personal order number
A detailed summary of your order
The chosen payment method and delivery address

🔍 What to do if no email arrives?

If you do not find a message in your inbox after a few minutes, please briefly check your spam folder. Automated system emails occasionally end up there. If you have not received an order confirmation, there may be a typo in the email address provided or your order did not go through. Tip: When entering your data at checkout, please ensure that your email address is spelled correctly so that the confirmation reaches you safely.

I am already a customer, but I don't have login details?

You've ordered from us before but can't log in? Don't worry, your customer data is safe with us. In our new online shop, you need to activate your customer account once to set a password.

How to get access:

Go to Registration: Click on the user icon (Log in) at the top right.
Enter your email address: Be sure to use the email address you used for your previous orders.
Activate account: Our system will automatically recognize you as an existing customer. You will receive an email to set your password and enable login.

Note: If you do not receive an activation email, please check your spam folder or contact us briefly at +49 (0)8274 278.

Can I also order without a customer account?

Of course! You do not need to create a permanent user account with us to purchase your hunting clothing or equipment.

🛒 Order as a Guest

In our online shop, you always have the option to select "Order as Guest" in the shopping cart. In this case, your data will only be used for processing the current order, and no permanent profile with a password will be created.

💡 Why a Guest Account Still Has Advantages

Even without a permanent login, you benefit from:

Order confirmation by email: You will receive all important information about your purchase.
Tracking: You will be kept up-to-date on the shipping status.
Easy registration afterwards: If you decide to create an account later, you can do so at any time using the same email address.

📧 What you should consider

Please ensure that your email address and delivery address are spelled correctly even during guest check-out, so that we can send you the invoice and shipping confirmation without errors.

I forgot my password – how can I reset it?

No problem! If you have forgotten your password, you can request a new login for your customer account in just a few steps:

Click on the user icon (Login) in the top right corner.
Below the login field, select the link "Forgot password?".
Enter the email address you used to register your account with us.
We will immediately send you an email with a secure link to reset your password.

Tip: If the email does not arrive within 2 minutes, please check your spam folder briefly.

How can I change my personal data?

To ensure your hunting equipment is always delivered to the correct address, you can manage your data yourself at any time:

Address & Phone Number: Log in to your customer account. Under the menu item "View Addresses", you can edit your standard delivery address or add a new billing address.
Email Address: For security reasons, the stored email address cannot be changed directly by the customer in our online shop. If your email address has changed, please contact us briefly at +49 (0)8274 278 so that we can manually update your profile.

What are the benefits of having a customer account?

A personal account with Oefele Hunting Apparel makes your shopping even more convenient and faster:

Order history at a glance: Keep track of all your previous purchases and ordered items.
Faster checkout: Your delivery and billing addresses are already securely stored – ideal when you need to act fast on new offers.
Tracking: Retrieve the current delivery status of your parcels directly in your profile.
Wishlist: Save your favorites for the next driven hunt or stalk in advance in your shopping cart or on your wishlist.

How do I redeem a discount or voucher code?

Redeeming your voucher code is very simple and takes place directly during the checkout process:

Add your desired hunting clothing to the shopping cart.
Click on "Secure Checkout".
On the right side (desktop) or above the order summary (mobile), you will find the field "Discount Code".
Enter your code there and click on "Apply". The discount will be deducted immediately from the total amount.

Can I use multiple discount or coupon codes at once?

In our Shopify store, generally only one discount code can be redeemed per order. Unfortunately, a combination of multiple promotion codes (e.g., a percentage discount and a free shipping code) is not possible due to system limitations.

Tip: If you have several available codes, simply choose the one that offers you the greatest advantage for your current purchase.

Why isn't my discount code working?

If a promotion code cannot be redeemed, this is usually due to the following reasons:

Minimum order value: Check whether a certain merchandise value must be reached for the discount.
Time limit: Many vouchers are only valid for a limited period (e.g. during a seasonal promotion).
Excluded items: Some discounts do not apply to already reduced sale items or certain brands.
Typo: Pay attention to correct capitalization and make sure that no unnecessary spaces have crept in.
One-time use: Many codes are personalized and can only be used once per customer account.

Still stuck? If a valid code still does not work, please contact us before completing your order at +49 (0)8274 278. We will be happy to help you!

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